Privacy Notice
This notice concerns information submitted through enquiry forms on the Fretexx website, fretexx.com.
Information Submitted Through Our Forms
The information requested depends on the enquiry you are making. Website forms may ask for:
- Your name and company or organisation name
- Your email address, telephone number and country
- Shipment, tracking or other reference information
- Collection, delivery and warehouse-location details
- Cargo descriptions, quantities, weights and dimensions
- Storage, handling and delivery requirements
- Your questions, messages and proposed requirements
- Documents or photos that you choose to upload
- Company details relevant to a partnership enquiry
Purpose of Enquiry Information
Information submitted through an enquiry form is intended to allow the relevant team to understand your request, review the details provided and respond using your contact information.
Enquiries may concern quotations, logistics services, customer support, claims, partnerships or other company-related questions.
Email Notifications
Website forms are configured to send the submitted enquiry to the designated team inbox. Where a customer acknowledgement is enabled, a confirmation message is also sent to the email address provided.
Uploaded documents may be included as attachments in the notification sent to the team.
Documents and Information About Other People
Please provide only information relevant to your enquiry. Shipment documents and photographs may contain personal information about contacts, suppliers, consignees or other individuals.
Before uploading a document, check that it is appropriate to share and remove unrelated personal information where possible.
Do not submit passwords, one-time passcodes, full payment-card details or unnecessary identity documents through general enquiry forms.
Required and Optional Fields
Required fields are marked with an asterisk. These fields identify the information requested to submit the form.
Optional fields and uploads allow you to provide additional details relevant to your enquiry.
Privacy Questions
If you have a question about information submitted through this website, use the Contact Us form and identify your message as a privacy enquiry.
Describe your question and provide enough information to identify the relevant enquiry. Do not include passwords or unrelated sensitive documents.