FAQ

Prepare the origin and destination, cargo details, pickup information, consignee details, shipping documents and the services you require.

Provide your shipment, tracking, Air Waybill (AWB) or Bill of Lading (B/L) reference, where available.

Send us your shipment reference and explain the information you need. Our customer service team will assist you.

You can request support with import and export customs clearance, customs documentation, HS classification, duty and tax coordination, certificates and trade compliance.

No. Final HS classification remains subject to confirmation by the relevant customs authority or appointed licensed customs broker.

Duty and tax estimates require verification. Our team can coordinate with customs brokers and local partners to help you understand likely import-related charges before clearance.

Documentation support may include commercial invoices, packing lists, certificates of origin, Bill of Lading or Air Waybill documentation, and customs supporting documents relevant to the shipment.

Provide available documents relevant to your request, such as a packing list, commercial invoice, cargo photos or a requirements document.

You can enquire about receiving, unloading, inspection, storage, inventory management, picking, packing, dispatch, distribution, consolidation and deconsolidation.

Provide your required warehouse location, commodity, number of pallets or packages, total weight, storage space if known, storage period, expected inbound date and any special storage requirements.

Relabelling, repacking, kitting, palletisation, shrink wrapping and quality inspection.

Air, ocean, road and multimodal freight, including full-container-load (FCL), less-than-container-load (LCL), consolidation and door-to-door requirements.

Provide the origin and destination, transport mode if known, commodity, package quantities, weights, dimensions, cargo value and ready date. Include any special handling requirements and available shipment documents.

No. Not every battery type or dangerous good can automatically be accepted. Transportation is subject to applicable carrier, regulatory and packaging requirements.

Provide the UN number, proper shipping name, dangerous goods class, packing group, quantity, packaging, origin and destination, together with an available SDS or MSDS.

Select “Claims” in the customer service form below. Provide your shipment reference, explain your question and attach a relevant supporting document if available.

We can coordinate suitable cargo insurance options through approved insurance providers based on the commodity, cargo value, origin, destination and transport mode.

Single Shipment Insurance for one shipment, or Annual / Open Cargo Cover for regular shippers, where available through the insurance provider.

International Door-to-Door, Domestic Door-to-Door, Door-to-Warehouse and Warehouse-to-Door.

Warehouse-to-Door services coordinate the dispatch of stored inventory to the customer’s location or project site. Provide the delivery address and requirements in your enquiry.

Prepare your company name, country, registration number, website, address, contact details, estimated shipments per month, average shipment weight, main origins and destinations, and the services required.

Select “Account & Billing” in the customer service form below and explain your question. Include a relevant reference or supporting document where applicable.