Website Terms of Use
These terms concern the use of the Fretexx website, fretexx.com, including its information and enquiry forms.
They do not replace the terms applicable to a confirmed logistics service, shipment, storage arrangement, insurance policy or other commercial agreement.
1. Purpose of the Website
The website provides information about logistics services and allows visitors to submit enquiries, quotation requests and support questions.
Service descriptions are intended to help you explain your requirements. Availability for a particular cargo, route, location or date must be confirmed with the relevant team.
2. Responsible Website Use
Please use the website for legitimate enquiries and communications.
Do not use the website to impersonate another person, submit fraudulent information, send spam or malicious files, interfere with website operation or attempt to access information without authorisation.
3. Information You Submit
Provide accurate information to the best of your knowledge and identify any details that are estimated or not yet confirmed.
If you submit an enquiry on behalf of a company or another person, ensure that you are authorised to provide the relevant information.
Tell us about cargo characteristics and requirements relevant to the enquiry, including special handling, dangerous-goods, storage or delivery requirements where applicable.
4. Uploaded Documents
Upload only documents and photographs relevant to your enquiry and appropriate to share.
Do not upload malicious files or include passwords, one-time passcodes, full payment-card details or unnecessary identity documents in general enquiries.
5. Enquiries and Quotations
Submitting a quotation request asks the team to review your requirements. It does not by itself confirm a price, cargo acceptance, transport capacity, warehouse availability or a delivery deadline.
An automated acknowledgement confirms receipt of the request only. Review the quotation and applicable service terms provided for your particular requirements.
6. Booking-Related Requests
A request submitted through a website enquiry form is not, by itself, confirmation of a shipment or service booking.
Obtain confirmation of the service arrangements and applicable terms before treating an enquiry as an accepted booking.
7. Customs and Classification Information
HS classification assistance is not a final customs determination. Final classification remains subject to confirmation by the relevant customs authority or appointed licensed customs broker.
Duty and tax estimates require verification before they are treated as confirmed charges.
8. Specialised Cargo
Not every battery type or dangerous good can automatically be accepted.
Specialised-cargo transportation is subject to applicable carrier, regulatory and packaging requirements and review of the cargo information provided.
9. Cargo Insurance Enquiries
Cargo insurance enquiries concern coordination of options through approved insurance providers.
Submitting an enquiry or receiving an automated acknowledgement does not confirm insurance cover or constitute an insurance policy.
10. Claims and Support Requests
Submitting a support or claims enquiry allows the team to review the question and information provided.
An acknowledgement does not confirm claim acceptance, liability, compensation or resolution of the issue. Do not assume that a general enquiry form replaces any formal notice procedure applicable to your shipment.
11. Partnership and Investor Enquiries
A partnership enquiry is an expression of interest. It does not confirm partner appointment, allocation of work or a commercial agreement.
An investor enquiry does not constitute an investment agreement. An automated response acknowledges receipt only.
12. Website Information and Features
Check details relevant to your proposed service with the team before relying on a route, facility, equipment option or operational date.
Descriptions of planned features should not be treated as confirmation that those features are currently available.
13. Privacy and Cookies
Information about website enquiry data and cookies is provided on the Privacy and Cookies pages. These Terms of Use do not replace those notices.
14. Questions About These Terms
Use the Contact Us form to ask a question about these website terms and identify your message as a Terms of Use enquiry.